BLUJACKET is an easy-to-use Team Compliance Management System that can be hosted by BLUJACKET, or delivered to you as a self-hosted application for your own deployment.

BLUJACKET empowers sales, marketing, and service managers to quickly catalog and distribute communications and custom training on products, services, and business processes to channel partners, sales representatives, and service organizations.

BLUJACKET tracks versions of documents, assignments, assignment reminders, document usage, test results, and provides dashboard reporting for proficiency analysis or for surveying customer satisfaction.

Why BLUJACKET  

In today's rapidly expanding information economy, it is vital for organizations to share information efficiently and cost-effectively. Critical knowledge about products, procedures, and programs needs to be effectively communicated to employees, sales representatives, channel partners service organizations, associates and customers.  

Equally important is the confidence that the information distributed was fully understood.  Information like standard operating procecures, product features, competitive positioning, selling strategies, repair and service information and overall corporate policy must be understood to maximize sales and service performance and to improve the total customer experience.

Consistent Communications

Ensuring that a company's key information reaches the right people, measuring their level of understanding of that information, and remediation of any knowledge gap are imperative. Sales, service and channel organizations are overwhelmed with communications, but often the critical points are missed, ignored, or never received. Delivering consistent, targeted, and measurable information to the right people at the right time streamlines the communication process resulting in increased sales, lower service and support costs and far more efficient operations.

Effective Information Management

The market is flooded with solutions promising to help companies better train their employees and channels. But those products don't measure and report back to management the actual level of readiness of sales, service and channels to deliver a company's products, services and policies.  If the representative didn't understand or simply didn't read the material on the newest product offering, how can he or she be effective at selling or servicing it? 

BLUJACKET empowers managers to deliver, track, and ultimately manage the effectiveness of their key communications or training. Its real-time proficiency analytics identify whether information was read or viewed and whether it was understood. Visually expressing those results on an easy-to-read dashboard gives management instant visibility to problems: 

• Who did not read it by a pre-determined date and time?
• Who did not understand it?
• Whose readiness level may negatively impact sales and/or customer satisfaction?

BLUJACKET ensures that sales and support people as well as channel partners have the proper knowledge to succeed, maximize sales results, and keep customers happy.